Upgrade Endpoint Protection Client is not running on systems assigned the new package

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Article ID: 221787

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When trying to push the new package from the group to the workstations, the workstations are not receiving the update.

Assigned update package to a group does not run on clients in the group.

Cause

The 32-bit package was selected instead of the 64-bit package.

Environment

14.x

Resolution

Under the Packages tab for the Group, delete the 32-bit package and add the 64-bit package.