VDI disconnects with Web Security Service Agent

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Article ID: 221782

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

When using VDI with Web Security Service Agent (WSSA), the VDI disconnects after a few minutes.

Environment

Web Security Service Agent 

 

Resolution

It is recommended to bypass the VDI executables on the WSS portal. Below are the VDI executables:

1) msrdc.exe
2) msrdcw.exe
3) mstsc.exe

If WSSA 7.3.1+ is being used, then wildcard can be used for bypassing the applications. Entries for VDI executables will be :

1) **/msrdc.exe
2) **/msrdcw.exe
3) **/mstsc.exe 
with Validation Type set as None. 

For WSSA versions between 7.1 - 7.3.1, the default path for the executables is C:\Users\username\AppData\Local\Apps\Remote Desktop