Please provide basic troubleshooting for all UIM/Nimsoft probes and details for troubleshooting steps that should be taken.
- There can be many different causes that prompt the need for probe troubleshooting
Release: UIM 20.1 or higher
In general, the following steps are required to perform basic troubleshooting for any UIM probe.
Note that some probes such as the hub and controller can be set to loglevel 6 for more detail. This may yield more debug level information in the event that the probe logs do not include enough detail.
The probe .cfg and log files are usually located in the following file system location unless a customer has installed a robot/probe in a different location:
Windows: <drive>:\Program Files (x86)\Nimsoft\probes\<probe_category>\<probe_name>,
For example-> C:\Program Files (x86)\Nimsoft\probes\system\cdm
For example: /opt/nimsoft/probes/system/cdm
If the problem seems to be more difficult to analyze, it is best to attach the entire probe folder to the support case.
If the issue persists, please open a case at support.broadcom.com or click on this link:
DX Infrastructure Management