SNMPCollector availability alert

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Article ID: 221743

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

We encounter the false alert for snmpcollector availability_availability. The device uptime is 18 days but in the OC availability graph shows a drop a incident ticket is triggered.

 

Environment

Release : 20.3

Component : UIM - SNMPCOLLECTOR

Resolution

snmpcollector picks up the value from OID that the device publishes. In most cases, it is this OID

MIB variable: sysUpTime
OID: .1.3.6.1.2.1.1.3.0

 snmpcollector just picks up whatever the device publishes.

where as cdm picks it up from \System\System Up Time Performance counter for eg, in case of Windows.  

This needs to be checked at the device end if the value that snmpcollector publishes is perceived to be wrong.