Installer failed: The Plugin Configuration file must be R12 or higher

Products

• Workload Automation Agent
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation DE - Business Agents (dSeries)

Issue/Introduction

We need urgent help with agent upgrade... is down and not working at the moment and jobs are not running.

Command:
/opt/CA/WA_Agent_R12_0_0/PluginInstaller /opt/CA/WA_Agent_R12_0_0/sap.pak /opt/CA/WA_Agent_R12_0_0 .....arg1..arg2...etc...

Error message:

Installer failed: The Plugin Configuration file must be R12 or higher

 

Environment

Release : 12.0

Component : CA Workload Automation Agent for SAP

Resolution

For Agent 12.0, all agent plug-ins including SAP pluging (.cfg files) are located in the addons directoty under agent install directory;

<agent_install_dir>/addons

Use the sap.cfg file in addons directory to install or upgrade the SAP plugin to 12.0 release, and follow the instructions in the documentation to upgrade the SAP plugin to 12.0.

For example;

./PluginInstaller addons/sap.cfg .

Note the dot(.) at the end if the current directory is the agent install directory or specify the full path of agent install directory as below;

./PluginInstaller addons/sap.cfg /opt/CA/WA_Agent_R12_0_0

Make sure to stop the agent before upgrading the SAP plugin.

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-agent-for-sap/12-0/installing.html