Customer tries to create or update an "Execute CA IT PAM Action" macro.
When clicking on the "CA IT PAM Definition" link to select SRF, we see the following error:
"There is a problem accessing CA IT PAM Workflow - please try again or contact the administrator. Details: ; nested exception is: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"
Another error that may appear in the jstd.log:
Service Desk Manager certificate is not correct in customers keystore
Service Desk Manager 126.96.36.199
IT PAM 4.3.05
Customer exported their certificate from CA Service Desk Manager using Firefox in .pem format.
Customer added that certificate to their nx.keystore file and recycled services, they were able to view and select SRF from ITPAM and their events began triggering properly again.
How to Enable Communications between Service Desk and ITPAM when ITPAM is SSL Enabled?