Agent not starting at system boot

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Article ID: 221687

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

After installing a new agent, it was found that the service is not starting at system boot time. There are no errors in the logs as there has been no attempt to start the agent.

The configuration shows that the agent is in fact set to start automatically at boot. Yet, it does not.

$ as_info | grep -i Agent
   Agent
Agent Information:
   Agent Name: iaasn00270083
   Enable Port-multiplexing for the Agent Port: No
   Set the Agent iaasn00270083 to Start Automatically at System Startup: Yes
     WAAE Agent (iaasn00270083) 25541 running
     /opt/CA/WorkloadAutomationAE/SystemAgent/iaasn00270083/WA_Agent_12.0.00.00_Install_06_11_2021_19_11_09.log
   AgentStatusPollInterval=1

Environment

Release : 12.0

Component : CA Workload Automation System Agent

Resolution

Log on to the server as root user and perform the following steps in the order shown:

  • systemctl stop <agent_name>
  • systemctl disable <agent_name>
  • systemctl enable <agent_name>
  • systemctl daemon-reload
  • systemctl start <agent_name>
  • Reboot server
  • Validate agent starts.