Agent not starting at system boot

Products

• Autosys Workload Automation
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

After installing a new agent, it was found that the service is not starting at system boot time. There are no errors in the logs as there has been no attempt to start the agent.

The configuration shows that the agent is in fact set to start automatically at boot. Yet, it does not.

$ as_info | grep -i Agent
   Agent
Agent Information:
   Agent Name: Agent12345
   Enable Port-multiplexing for the Agent Port: No
   Set the Agent Agent12345 to Start Automatically at System Startup: Yes
     WAAE Agent (Agent12345) 25541 running
     /opt/CA/WorkloadAutomationAE/SystemAgent/Agent12345/WA_Agent_12.0.00.00_Install_06_11_2021_19_11_09.log
   AgentStatusPollInterval=1

Environment

Release : 12.0

Component : CA Workload Automation System Agent

Resolution

Log on to the server as root user and perform the following steps in the order shown:

• systemctl stop <agent_name>
• systemctl disable <agent_name>
• systemctl enable <agent_name>
• systemctl daemon-reload
• systemctl start <agent_name>
• Reboot server
• Validate agent starts.