Internal Server Error: Adapter cdm failed generating representive model of inventory for /Domain/hub/robot/cdm - PPM-011

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Article ID: 221622

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Configuration was unable to be retrieved.

Message: Internal Server Error: Adapter cdm failed generating representive model of inventory for /Domain/hub/robot/cdm
Resolution: Please check the ppm.log file for additional details
Error Code: PPM-011

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Environment

Release : 20.3

Component : UIM - PPM

Resolution

This is related to an issue processing the input from AIX servers.  Attached to this KB article you will find a .jar file which corrects this issue.

Steps are as follows:

- ensure cdm probe is running CDM 6.60 (non-MC) version.  Deploy this version of the probe if necessary.

- deactivate cdm probe on the robot where this occurs, and deactivate "ppm" probe on the hub which this robot reports to.

- on the hub locate the following folder:

(NIMSOFT ROOT)/nimsoft/probes/service/ppm/adapterlib/

- within this folder, delete any cdm-adapter*.jar files that are present.

- download the .jar file attached to this KB article and if necessary, rename it to cdm-adapter-6.60.jar

- place that file in the above /adapterlib/ folder

- activate ppm and cdm probe and the issue should be resolved.

Additional Information

This will be corrected in the next CDM release after 6.60.

Attachments

1629819614815__cdm-adapter-6.60.jar get_app