Error Retrieving Instances when filtering in MUX

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Article ID: 221612

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

User receives "Error retrieving instances" when filtering custom attributes in the Project Grid view on the Modern UX

Cause

After analyzing the har file, the response confirms this is not coming from Clarity. It shows that the session is being blocked. This would be coming from the Load Balancer or some other gateway between the user and Clarity

Environment

Release : 15.9.1

Component : Clarity MUX UI Usability

Resolution

Discuss with the user's internal Security team to find out why this session is being blocked.

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