ServiceNow integration issue

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Article ID: 221576

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

We are testing Spectrum and Service Now integration (there is no proxy at Oneclick side) and we are getting the following error:

 

 

SEVERE: SAAJ0511: Unable to create envelope from given source
Aug 11, 2021 14:33:22.090 (http-nio-80-exec-13) (SDIntegration) - SDIntegrationManager - received request: TEST_CONNECTION
Aug 11, 2021 14:33:22.090 (http-nio-80-exec-13) (NIMRestClient) - NIMRestClient - connected to http://localhost:80/ca-nim-sm/api/v2/ with user nimadmin
Aug 11, 2021 14:33:22.090 (http-nio-80-exec-13) (NIMRestClient) - NIMRestClient - payload for the NIM {"property":[{"name":"URL","value":"https://xxxxxxx.service-now.com"},{"name":"Host","value":"https://xxxxxxx.service-now.com"},{"name":"SFDCLoginEndpoint","value":"https://xxxxxxx.service-now.com"},{"name":"Username","value":"username01"},{"name":"EnabledProtocol","value":"http"},{"name":"Protocol","value":"http"},{"name":"ServiceNowClientURL","value":"https://xxxxxxx.service-now.com"},{"name":"HPSMClientURL","value":"https://xxxxxxx.service-now.com"},{"name":"ServiceAideClientURL","value":"https://xxxxxxx.service-now.com"},{"name":"BMCRemedyClientURL","value":"https:/xxxxxxx.service-now.com"},{"name":"SFDCServiceCloudClientURL","value":"https://xxxxxxx.service-now.com"},{"name":"DateFormat","value":""},{"name":"sendCustomDefault","value":"true"},{"name":"CaseObject","value":""},{"name":"CaseCommentObject","value":""},{"name":"AttachmentObject","value":""}]}for service Desk ServiceNow
Aug 11, 2021 14:33:22.090 (http-nio-80-exec-13) (NIMRestClient) - NIMRestClient - testing connection to NIM web interface
Aug 11, 2021 14:33:22.105 (http-nio-80-exec-13) (NIMRestClient) - NIMRestClient - testing web interface successful
Aug 11, 2021 14:33:22.105 (http-nio-80-exec-13) (NIMRestClient) - NIMRestClient - updating configurations for ServiceNow on nim server http://localhost:80
[Fatal Error] :46:3: The element type "meta" must be terminated by the matching end-tag "</meta>".
ago 11, 2021 2:33:23 PM com.sun.xml.messaging.saaj.soap.EnvelopeFactory createEnvelope
SEVERE: SAAJ0511: Unable to create envelope from given source

Cause

Permission issue.

Environment

Release : 21.2

Component : Spectrum Integrations

Resolution

After given the Full Admin to the account, the test was successful.

Initially the permissions were given to the account as per the following Spectrum guide section: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/integrating/ca-spectrum-and-service-desk-integrations/installing-and-configuring-the-integration-s.html

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