Difference between the Service Desk REST API and the Service Point API

book

Article ID: 221570

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

What is the difference between the Service Desk REST API and the Service Point API?

Environment

CA Service Management 17.2 and higher.

Resolution

Service Desk REST API is resource-oriented, meaning SDM objects oriented, requires a lot more knowledge of the object layer. Service Point REST API is function-oriented towards Service Point related work, like what the UI does. Service Point REST API is for Service Point related work. Service Desk REST API for Service Desk general work but requires knowledge of Service Desk objects. We only see SDM objects. Whatever is in majic files.

Additional Information

CA SDM REST API

CA Service Point REST API