Common Names in CA Service Point interface

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Article ID: 221568

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

When using CA Service Point REST API, is there a similar method to use common names in Service Point?

It seems CA Service Point requires using a RelAttrField ID value only.

Environment

CA Service Management 17.2 and higher

Resolution

That's true and by design.

It is not possible to use Common Names in Service Point REST API.

CA Service Point requires using a RelAttrField ID value only.