Accessing CHG factory from the CA Service Point interface

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Article ID: 221563

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

When trying to create a Change Order using the Service Point API, it throws an error message saying the "chg" factory does not exist:

Cause

The factory "chg" is not added to the list of factories that are allowed to access for employee users through CA Service Point interface.

Environment

CA Service Management 17.2 and higher.

Resolution

Go to CA Service Desk

Go to Administration -> XFlow Interface -> General

Search for "empFactoryAccess"

Add "chg" in the Configuration Value field.

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