When trying to create a Change Order using the Service Point API, it throws an error message saying the "chg" factory does not exist:
The factory "chg" is not added to the list of factories that are allowed to access for employee users through CA Service Point interface.
CA Service Management 17.2 and higher.
Go to CA Service Desk
Go to Administration -> XFlow Interface -> General
Search for "empFactoryAccess"
Add "chg" in the Configuration Value field.