Unable to restart software Gateway

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Article ID: 221551

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Updated On:

Products

CA API Gateway

Issue/Introduction

Our Gateway can't restart with "service ssg start|restart" and no errors in the "ssg_0_0.log"

Here the actions we did before the gateway :

-reboot of the VM linux

-mount of file system where is installed the Gateway

-restart with "service ssg start|restart"

Environment

Release : 9.4 10.X

Component :

Resolution

To stop and start a software gateway you need to run the following command 

#  /opt/SecureSpan/Gateway/runtime/bin/gateway.sh
Gateway commands:
        run   - Run the gateway with console output
        start - Start the gateway (option: -console)
        stop  - Stop the gateway (option: -force)

If the gateway fails to start  check the following  GW logs:

 /opt/SecureSpan/Gateway/node/default/var/logs/

and the  spcc controller logs:

/opt/SecureSpan/Controller/var/logs