Cannot use port 443 for Verified Directory service

book

Article ID: 221550

calendar_today

Updated On:

Products

Encryption Management Server Gateway Email Encryption

Issue/Introduction

By default, the Encryption Management Server Verified Directory service runs on port 80. By default, this service is disabled.

If you wish to enable the service you will first need to import a Verified Directory Key from the Keys / Organization Keys page of the administration console. Please see the section Importing the Verified Directory Key in the Administrator's Guide for details.

If you try to change the port that the Verified Directory service uses to port 443 (https) you receive the following error and cannot save the change:

Invalid Entries

The Port field's value, 443, is either not a number, a number outside the range of acceptable port numbers, conflicts with another port in use, or is a port reserved by the system.

Cause

The Web Email Protection service is configured to use port 443. The conflict arises even if the Web Email Protection service is disabled.

Environment

Symantec Encryption Management Server release 10.5 and above.

Resolution

From the administration console, change the port that the Web Email Protection service uses:

  1. Navigate to Services / Web Email Protection.
  2. Click on the Edit button.
  3. Change the Port number from 443 to, for example, 8443 or any other port that is not in use.
  4. Click the Save button.

You can then navigate to Services / Verified Directory and change the port to 443. Also enable the SSL option.

Attachments