Certify Roles tab is not loading user Entitlements

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Article ID: 221544

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Updated On:

Products

CA Identity Manager

Issue/Introduction

The user is having the provisioning roles but it is not displaying the roles when clicking the user entitlements button.

Cause

We need to change the User Directory XML file

Environment

Standalone IDM 14.3 CP2

Resolution

Change the physicalName for the attribute "%CERTIFICATION_STATUS%" from telexNumber to any LDAP physical attribute which has LDAP schema data type as "Directory String". By using the  "preferredLanguage" then it should be working fine.

Attachments

Certify Roles Entitlement_1628759167708.png get_app