UDS Error : [UDS] Caught TransportException [create: No Transports Available]

Products

• CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)

Issue/Introduction

We are seeing the following error message in arcotwebfort.log:

[UDS] Caught TransportException [create: No Transports Available]
[UDS] ArUDSException caught: Web Service Failure [create: No Transports Available]
Platform::UDS::udsCommonDefs::ArUDSException. Err Code : 32103
Transaction is aborted (prior to starting transaction).

in arcotafm.log we see

707029046: Server request result unexpected

Root cause: There was an internal error.

 

Environment

Release : 9.1

Component :AuthMinder(Arcot WebFort)

Resolution

The error message indicates that there is a connectivity issues between the CA Strong Authentication aka Webfort to the UDS service. Please follow the below steps and verify that connectivity screen has correct information.

1. Login to Admin console with Master Admin

2. Go to Services and server configurations -> Administration Console

3. UDS connectivity configuration

4. Please ensure that the Host and Port Number are correct, if not then update the configuration with correct data.