UDS Error : [UDS] Caught TransportException [create: No Transports Available]

Products

• CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)
• CA Advanced Authentication
• CA Advanced Authentication - Risk Authentication (RiskMinder / RiskFort)

Issue/Introduction

Following error message  is observed in the arcotwebfort.log:

[UDS] Caught TransportException [create: No Transports Available]
[UDS] ArUDSException caught: Web Service Failure [create: No Transports Available]
Platform::UDS::udsCommonDefs::ArUDSException. Err Code : 32103Transaction is aborted (prior to starting transaction).

In arcotafm.log below error code is observed.

707029046: Server request result unexpected Root cause: There was an internal error.

Environment

Release : 9.1

Component :AuthMinder(Arcot WebFort)

Resolution

The error message indicates that there is a connectivity issues between the CA Strong Authentication aka Webfort to the UDS service. Please follow the below steps and verify that the UDS connectivity screen has correct information.

• Login to Admin console with Master Admin
• Go to Services and server configurations -> Administration Console
• UDS connectivity configuration
• Please ensure that the Host and Port Number are correct, if not then update the configuration with correct data.