The network transport returned partial data to its client. The remaining data will be sent later (0x800702C3)

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Article ID: 221427

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Updated On:

Products

IT Management Suite

Issue/Introduction

The x86 "NS Client Agent" package is failing to download to a Package Server and the following screenshot shows the issue:

The errors seen in the agent.log files are:

"7/26/2021 7:30:48 PM","Error while downloading package: No server found","PackageDelivery","AeXPackageDelivery.dll","8160","Errors"

"7/26/2021 7:30:48 PM","Error while downloading package: {Partial Data Received}

The network transport returned partial data to its client. The remaining data will be sent later (0x800702C3)","PackageDelivery","AeXPackageDelivery.dll","8160","Errors"

"7/26/2021 7:30:48 PM","Download attempt completed: downloaded 22867992 bytes at 0 bytes per second, used 22867992 bytes from cache","PackageDownload","AeXPackageDelivery.dll","8160","Informational"

"7/26/2021 7:30:48 PM","Failed to download package '{5FA31642-CB4A-43DE-A538-CBB8B6E3BCB7}' from: \\<NSserver>\NSCap\Bin\Win32\X86\NS Client Package, local blocks: 13/14, error: {Partial Data Received}

The network transport returned partial data to its client. The remaining data will be sent later (0x800702C3)","PackageDownload","AeXPackageDelivery.dll","8160","Warnings"

Cause

Possible corruption of the "NS Client Package" after upgrading the ITMS 8.6 server to RU1.

Environment

ITMS 8.6 RU1

Resolution

Resolved by doing a full repair on the installed products in SIM (Symantec Installation Manager) primarily Symantec Management Platform piece. It seems to have been some type of corruption with the "NS Client Package".

Attachments