Service type field on urgency detail

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Article ID: 221383

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

There is a service type field on urgency field---what it is used for?

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

This service type field on urgency detail is not used any where in Service Desk. For example, it is not used for attaching service type events to tickets. It is there simply for historic reason and some left over from previous releases.