Invalid identifier in CA System Agent

Products

• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Business Agents (dSeries)
• Workload Automation Agent
• CA Workload Automation DE

Issue/Introduction

WA System Agent has below errors in the receiver and transmitter logs. 

XX/XX/2021 00:00:12.345 PDT-0700 1 TCP/IP Controller Plugin.Receiver pool thread <Regular:1>.CybReceiverChannel.receive[:234] - cybermation.library.communications.CybConversationException: Invalid identifier

 

 

Cause

The issue occurs in WA DE (CA DSeries) version is 12.3 and agent is on 11.3 release.  

Environment

Release : CA WADE 12.3

 

Resolution

Set the agent Release in Topology to 11.5.

If the agent continues to show Inactive, then delete and add the agent again in Topology.

Note: For R12 agent, set it 11.4 or above.