Invalid identifier in CA System Agent

Products

• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Business Agents (dSeries)

Issue/Introduction

CA System Agent has below errors in the receiver and transmitter logs. 

receiver.log
=============
08/10/2021 01:08:45.562 PDT-0700 1 TCP/IP Controller Plugin.Receiver pool thread <Regular:1>.CybReceiverChannel.receive[:234] - cybermation.library.communications.CybConversationException: Invalid identifier

transmitter.log
===============
08/10/2021 01:08:36.642 PDT-0700 1 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannel.sendMessage[:627] - Error sending message to CAWA_PROD:                                                                                                                                   cybermation.library.communications.CybConversationException: Invalid identifier

 

Cause

This issue occurs in WADE 12.3 when the wrong release is set in the Topology.

For R12 agent, set 11.4 or above.

Environment

Release : CA WADE 12.3

 

Resolution

Below Steps need to be followed.

1) Stop the Agent
2) Rename the database folder
3) Start Agent
4) Login to the DC and set the correct release version of the Agent in the machine definition

Additional Information

This would mostly applicable for the DE manager with 12.3 version and if the Agent is 11.3