Login message not appearing although enabled in MUX

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Article ID: 221366

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Even though the Login Message is configured in the Modern User Experience (UX / MUX) (Administration > System Settings > Login Message), it is not being displayed during login.

Environment

A Clarity 15.9.2 SSO environment.

Resolution

The Login Message will not appear if Clarity 15.9.2 uses SSO.

Support for a Login Message in an SSO environment has been introduced in 15.9.3. See the following link from the Clarity 15.9.3 Release Notes: Support for Custom Login Message in an SSO Environment

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