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GetEventTypes error seen in the EMService.log


Article ID: 221351


Updated On:


CA Performance Management - Usage and Administration DX NetOps


The following error is seen in the EMService.log

ERROR | pool-1-thread-289        | 2021-08-04 15:37:19,568 |                       
      | Exception during GetEventTypes Could not send Message.
 at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(
 at com.sun.proxy.$Proxy103.getEventTypes(Unknown Source)
 at java.util.concurrent.Executors$
 at java.util.concurrent.ThreadPoolExecutor.runWorker(
 at java.util.concurrent.ThreadPoolExecutor$
Caused by: ConnectException invoking Connection refused (Connection refused)
 at sun.reflect.GeneratedConstructorAccessor288.newInstance(Unknown Source)


The most likely cause is the EM side of the database was not fully updated with newly configured HTTPS settings and the URL it should be trying should be:


Release: All supported releases


Issuing the below SQL call should cause the Event Manager service to go get fresh information about the endpoint, allowing communication attempts to succeed:

update em.data_sources set LastEvent=0 where sourceid=0;