pwdmgr failed with Failed to connect to IM Provisioning Server: server down or SSL not configured error

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Article ID: 221348

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Updated On:

Products

CA Identity Manager

Issue/Introduction

Running pwdmgr to do reset Provisioning Repository password as per below KB articles failed with "Failed to connect to IM Provisioning Server: server down or SSL not configured" error.

How to reset the Provisioning Repository password for IMPS on Windows?
How do I reset the Identity Manager Provisioning Repository Credential on Linux?

Provisioning Server is running and all parameter have been correctly specified. On Windows the following error dialog is shown

Cause

Domains/im/eTDSAPort and eTDSATlsPort registry entries have wrong values

Environment

Release : 14.x

Component : Identity Manager

Resolution

Domains/im/eTDSAPort and eTDSATlsPort registry entries should have 20389 and 20390 values respectively. Mistakenly entered port values during past pwdmgr execution may have overwritten the correct values. To resolve this problem we need to correct the registry values.

Provisioning Server is running on Windows:

Run regedit, backup/export all registry entries under following registry branch
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Identity Manager\Provisioning Server\Domains\im

and modify the following registry entries to have 20389 and 20390 decimal values respectively
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Identity Manager\Provisioning Server\Domains\im\eTDSAPort
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Identity Manager\Provisioning Server\Domains\im\eTDSATlsPort

Provisioning Server is running on Linux:

Change to 'imps' user and go to ProvisioningServer/bin directory
    su - imps
    cd bin

Run the following command to check domains/im/eTDSAPort and eTDSATlsPort registry values are wrong

   eta-env action=get name=domains/im/etdsaport type=int
   eta-env action=get name=domains/im/etdsatlsport type=int

   E.g.
   [email protected] VAPP-14.3.0 (XXXXXXXX):~/bin > eta-env action=get name=domains/im/etdsaport type=int
   String::mbcs(): conversion failed for "▒O". Invalid byte sequence.
   20391

Backup files under following directory before correcting registry values

/opt/CA/SharedComponents/EnterpriseCommonServices/registry/hkey_local_machine/software/computerassociates/identity_manager/provisioning_server/domains/im

Run the following command to correct domains/im/eTDSAPort and eTDSATlsPort registry values so they are 20389 and 20390 respectively

  eta-env action=set name=domains/im/etdsaport value=20389 type=int
  eta-env action=set name=domains/im/etdsatlsport value=20390 type=int

 

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