Policy File Watcher - files are not processed XCOM Gateway

Products

• XCOM Data Transport - Windows
• XCOM Data Transport

Issue/Introduction

The XCOM Gateway Directory/File Watcher process for a policy is stopped and onward files are not being processed. In order to process the onward files the Directory/File Watcher for the policy has to be started manually. There are no messages in any of the Gateway logs.

Environment

Release : 12.0

Component : CA XCOM DATA TRANSPORT GATEWAY FOR WINDOWS

Cause

The policy Directory/File Watcher are stopped when you have multiple XCOM Gateway servers accessing the same Gateway database. 

Resolution

It is not recommended that a IBM DB2/MySQL database be shared by multiple XCOM Gateway servers. This will cause the Gateway servers to stop the policy's Directory/File Watcher. Each XCOM Gateway server should have its own unique database.