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Policy File Watcher - files are not processed XCOM Gateway

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Article ID: 221327

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Updated On:

Products

XCOM Data Transport - Windows XCOM Data Transport

Issue/Introduction

The XCOM Gateway Directory/File Watcher process for a policy is stopped and onward files are not being processed. In order to process the onward files the Directory/File Watcher for the policy has to be started manually. There are no messages in any of the Gateway logs.

Cause

The policy Directory/File Watcher are stopped when you have multiple XCOM Gateway servers accessing the same Gateway database. 

Environment

Release : 12.0

Component : CA XCOM DATA TRANSPORT GATEWAY FOR WINDOWS

Resolution

It is not recommended that a IBM DB2/MySQL database be shared by multiple XCOM Gateway servers. This will cause the Gateway servers to stop the policy's Directory/File Watcher. Each XCOM Gateway server should have its own unique database.