Symantec Identity Suite (VAPP) - Identity Governance Application is not starting due to corrupted standalone xml

Products

• CA Identity Suite
• CA Identity Governance
• CA Identity Manager

Issue/Introduction

VAPP Identity Governance is not starting due to a corrupted standalone XML.

Environment

Release : 14.X

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

There are incorrect declarations causing issues with the startup of IG.

Resolution

Run the following commands in the Virtual Appliance Web Console:

1. Stop the Identity Governance server.
   stop_ig
2. Reconfigure the Identity Governance server.
   reconfigure_ig
3. Start the Identity Governance server.
   start_ig