JobStreamRun did not send an Exceeded SLA Alert on missed SLA

Products

• Automic Automation Intelligence

Issue/Introduction

The JobStreamRun did not send an Exceeded SLA Alert even when its target job Completed Abnormally and also missed its SLA.

 

 

Environment

Release : 6.3.0

Component : AUTOMIC AUTOMATION INTELLIGENCE INTEGRATION FOR BMC

Cause

N/A

Resolution

The behavior is related to the server parameter called tidal.jobStreamCompletedAbnormallyAsNptf  found in the Params tab of the GUI Configuration. By default, it is set to false which means the target job completes abnormally, the JSR will be marked as Completed. In some case, he traget job is rerun and still fails so each failure results in a new jobstream run, which is completed, so it is not seen as "running" when the SLA is breached.

Description of tidal.jobStreamCompletedAbnormallyAsNptf:
If a jobstream's target job completes abnormally and this parameter is enabled, the jobstream will be marked as NPTF instead of COMPLETED 

Please set the tidal.jobStreamCompletedAbnormallyAsNptf to true so that the SLA Alert will be sent in addition to the NPTF.