21.2.1 OC install failed as tomcat was still running
Article ID: 221215
Updated On:
Products
Issue/Introduction
Spectrum install fails with the following error in the logs:
Pre-installation Started: Wed Jul 28 15:19:20 UTC 2021
Disk Statistics ... Wed Jul 28 15:19:20 UTC 2021
Name Size Used Avail %Used
/opt/CA/Spectrum 104802308 45844572 58957736 43.7%
Stopping the processd daemon from unregister_init_processd
Removed symlink /etc/systemd/system/multi-user.target.wants/processd.service.
Attempting to stop Tomcat.....
su: user spectrum does not exist
Attempting to stop WebTomcat
** Error during verification of no running Spectrum processes, the following processes found still running: java
Environment
Release : 20.2
Component : Spectrum OneClick
Cause
The Spectrum Tomcat and/or WebTomcat process are still running.
Resolution
To resolve this issue, log into the OC host and kill the Spectrum WebTomcat and/or Tomcat processes.
This message is benign:
su: user spectrum does not exist
Both issues will be resolved in a future release of NetOps Spectrum.
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