Problems using special characters in the Home directory path

Products

• CA Identity Suite

Issue/Introduction

When provisioning an AD (Active Directory Account) and creating a home directory that contains a special character, for example; "ä","ö","å", an error is returned (example below) and the home directory is not created. If the special character is replaced by a normal character for example; "a", then the directory is created as expected.

Error seen in the connector server logs.

"ERROR rc: 3 - The system cannot find the path specified"

Environment

Release : 14.4

Component : CA Identity Suite Virtual Appliance

Cause

This is a programmatic issue.

Steps to Reproduce:
 
1. Create a path on the local server to act as a home drive for Active Directory.  For example c:\Päth
2. Share the folder and give Everyone Full Control.
3. Edit the default AD Template and set the Profile with Home Drive = c:\Päth\%AC%
4. Create a new User in IM and assign the user with an AD Provisioning Role.
5. Submit the task and it fails. 

Resolution

Engineering provided a hot fix (HF-DE517539.zip) to resolve this issue as part of defect DE517539 in 14.4 GA version. If you face the same issue then please create a support ticket and request for the fix.