Endpoint Protection Manager's shows Unexpected Error under Admin -> Servers tab and triggers notification every 30 seconds for the error

Products

• Endpoint Protection

Issue/Introduction

Endpoint Protection Manager's shows Unexpected Error under Admin -> Servers tab and triggers notification every 30 seconds for the error.

SEPM System logs:

java.lang.StringIndexOutOfBoundsException: begin 5754, end 5688, length 386402
at java.base/java.lang.String.checkBoundsBeginEnd(String.java:3319)
at java.base/java.lang.String.substring(String.java:1874)
at com.sygate.scm.server.task.ExternalLoggingWorker.splitLongMessage(ExternalLoggingWorker.java:3337)
at com.sygate.scm.server.task.ExternalLoggingWorker.getPolicyEventLogData(ExternalLoggingWorker.java:2404)
at com.sygate.scm.server.task.ExternalLoggingWorker.handleLog(ExternalLoggingWorker.java:601)
at com.sygate.scm.server.task.ExternalLoggingWorker.run(ExternalLoggingWorker.java:430)
at java.base/java.util.TimerThread.mainLoop(Timer.java:556)
at java.base/java.util.TimerThread.run(Timer.java:506)

Environment

SEPM version: 14.3 RU1 MP1

 

Cause

Known issue.

Resolution

Issue has been addressed in SEPM 14.3 RU3 Version. Please upgrade Endpoint Protection Manager (SEPM) to 14.3 RU3 Version to fix the issue