Alerts are not clearing in SOI console

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Article ID: 221085

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Unable to clear Alerts in SOI Console showing Alerts repository Error.

 

Environment

SOI: 4.2

 

Resolution

Follow the below steps to recycle SOI services:-

  1. Stop all SOI services
  2. Clear below files

        \CA\SOI\tomcat\temp

        \CA\SOI\SamUI\temp

  1. Start below services first

           SOI manager

          SOI MQ server

  1. Verify triage test from SOI manager debug page
  2. Once triage test pass or completed from Manager debug page . Please start all the other SOI services

Once all the services are up then please perform steps again to open SOI console.