APM SSO Agent not Reporting Policy server stats

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Article ID: 221051

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Wily is not reporting policy server metrics.  Need someone to join a webex and help resolve the issue as these metrics are very critical for us to triage a P0 incident.

Environment

Release : 13.1

Component :

Resolution

Customer using unsupported release of EM (10.3), EPA (10.5.2) and an incompatible combination of APM SSO (13.1) and SM Policy Server (12.85). Case closed without proceeding further.