How do I remove DSM/ITCM agents from Linux/Unix machines?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Introduction:

To remove/uninstall DSM/ITCM agents from Unix based operating systems you can use:
lsm -e ca-dsm

lsm is a CA Installer/packager similar to RPM for Linux and PKGAdd for Sun Solaris. 

LSM is however universal across all Unix/Linux Platforms.

ca-dsm is the overall parent product (which has sub products listed. If any of the sub-products are not uninstalled you may need to run steps 3 and 4.

 

Question:

What is the command to remove CA Client Automation Agents on UNIX and what files and folders should be cleaned up before a reinstall should take place ?

 

Answer: 

1. Login into the machine (with a userid that has root privileges)
2. Run lsm -e ca-dsm
3. Run the following command to see if all of the CA-DSM PIF packages installed were removed.
   
   lsm -l | grep PIF
   
   Example of the output of the above command.
   
   PIF CAI18N 11.0.7.0 Solaris
   PIF ca-cs-cam 12.0.63.0 Solaris
   
   Additional Notes: lsm will also list rpms by using lsm -l on LINUX. The CA CCS installs use RPM files.
   
   RPM ca-cs-utils 11.2.09280 Linux
   RPM ca-cs-cam 13.0.10 Linux
   RPM ca-cs-etpki 3.2.1 Linux
   
   The above listed should be also removed with the lsm -e ca-dsm
   (Note: You can also make the uninstall silent by adding a -s switch (lsm -e ca-dsm -s))
4. If any entries are displayed, please remove them using the following command
   
   Warning! lsm is used by all CA Products if you have other CA products installed you should consult tech support before removing additional components.
   
   lsm -e <PIFname> (second column in the above output)
   example Output: lms -e CAI18N
5. Remove everything from /opt/CA (ie rm -rf /opt/CA)
   
   Warning! You may not want to remove this directory if there are other CA products installed into this directory. You may optionally choose to remove only /opt/CA/UnicenterDSM or /opt/CA/DSM
6. Goto /etc (cd /etc) and delete the following files if they exist
   
   Warning! You may not want to remove all of these files if there are other CA products installed. You may optionally choose to leave the files as they exist. Or consult tech support before removing these files.
   
   profile.CA
   csh_login.CA
   profile.itrm
   profile.uni
   csh.login.uni
   ca_sd.conf.old
   rc2.d/S*camf
   cadmuuid
7. Now run the following command to confirm whether the uninstall was successful.
   lsm -l | grep ca
   
   The following are the normal ITCM 12.5 PIFs installed on a ITCM only system,
   

   PIF      CAI18N                         11.0.7.1             LinuxPIF      CAM                            13.0.10.1            AnyPIF      ca-cs-sysperf-liteagent        11.2.10059.0         LinuxPIF      ca-cs-sysperf-liteagent-uam    12.0.0.0000          LinuxPIF      ca-dsm                         12.5.0.2307          LinuxPIF      ca-dsm-agent-common            12.5.0.2307          LinuxPIF      ca-dsm-am-agent                12.5.0.2307          LinuxPIF      ca-dsm-am-client-api           12.5.0.2307          LinuxPIF      ca-dsm-am-common               12.5.0.2307          LinuxPIF      ca-dsm-am-sector-server-cli    12.5.0.2307          LinuxPIF      ca-dsm-caf                     12.5.0.2307          LinuxPIF      ca-dsm-capki                   12.5.0.2307          LinuxPIF      ca-dsm-cbb                     12.5.0.2307          LinuxPIF      ca-dsm-ccnf-agent              12.5.0.2307          LinuxPIF      ca-dsm-csm-agent               12.5.0.2307          LinuxPIF      ca-dsm-dmprimer                12.5.0.2307          LinuxPIF      ca-dsm-dmprimer-embedded       12.5.0.2307          LinuxPIF      ca-dsm-dts-agent               12.5.0.2307          LinuxPIF      ca-dsm-dts-common              12.5.0.2307          LinuxPIF      ca-dsm-dts-utils               12.5.0.2307          LinuxPIF      ca-dsm-plugin-common           12.5.0.2307          LinuxPIF      ca-dsm-rc-agent                12.5.0.2307          LinuxPIF      ca-dsm-rc-agt-mgr-common       12.5.0.2307          LinuxPIF      ca-dsm-rc-agt-srv-mgr-common   12.5.0.2307          LinuxPIF      ca-dsm-script-interpreter      12.5.0.2307          LinuxPIF      ca-dsm-sd-agent                12.5.0.2307          LinuxPIF      ca-dsm-sd-agt-mgr-common       12.5.0.2307          LinuxPIF      ca-dsm-sd-agt-srv-mgr-common   12.5.0.2307          LinuxPIF      ca-dsm-sd-installer            4.5.10070.0          LinuxPIF      ca-dsm-tools                   12.5.0.2307          LinuxPIF      ca-dsm-utils                   12.5.0.2307          LinuxPIF      ca-dsm-wrapper                 12.5.0.2307          LinuxRPM      ca-cs-utils                    11.2.09280           LinuxRPM      ca-cs-cam                      13.0.10              LinuxRPM      ca-cs-etpki                    3.2.1                Linux

Environment

Release: UASIT.99000-12-Asset Intelligence
Component: