Accessibility Error running Cabi report or UIM Dashboard using google Chrome

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Article ID: 221036

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Issues below when using Google chrome on HTTP:
- "CABI is not available or accessible . Please contact your administrator." when trying to access reports from the Operator Console.

- Dashboards show "This feature is not currently supported in Visualize.js."

- Dashboards keep loading until it timeout

Cause

Google Chrome and Edge have restricted cookies using SameSite on not HTTPS.

Environment

Release : 20.3x

Component : UIMOC

Unified Infrastructure Manager - Operator Console

Resolution

- The permanent fix (recommended) is to configure OC and Cabi to use HTTPS. 

Configure HTTPS in Admin Console or OC (Self-Signed Certificate)
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/installing/optional-post-installation-tasks/configure-https-in-admin-console-or-ump.html


Configure HTTPS in Admin Console or OC (Authority-Signed Certificate)
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/installing/optional-post-installation-tasks/Configure-HTTPS-in-Admin-Console-or-OC-(Authority-Signed-SSL-Certificate).html

- Temporary Workaround configure wasp CABI with HTTPS until you import the certificate!
 1- Navigate to the Cabi robot.
 2- Select Raw Configure if the wasp probe
 3- With the setup section highlighted, create a new key, key name https_port key value 443 (by default) and apply then restart the wasp probe.

1- Google Chrome

  • Login to the CABI server http://<CABI IP address or FQDN>:443/cabijs then click on the "Not Secure" right next to the URL then click on Site settings
  • In the Site settings scroll down until you see Insecure content and select Allow (Blocked by default)
  • Clear your browsing data time range"all-time"

2- Firefox

  • Login to the CABI server http://<CABI IP address or FQDN>:443/cabijs then click on the protection icon and turn off the "Enhanced Tracking Protection".
  • clear the browser data.
  • Login to the Operator Console again and try to access reports or dashboards.

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