Unable to add tag to the devices

book

Article ID: 221027

calendar_today

Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

When attempting to add a Tag on a Device in PAM, the PAM End-User get's the following error:

PAM-CMN-0338: Device <Device Name> was not updated due to Password Authority authorization errors

Environment

Release : 3.4.x

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

Ultimately on their Password Management Group their Target Group didn't have access to the servers in question.

Therefore on the PAM UI >> Credentials >> Managed Targets >> Target Groups.

On their Target Group in Question -> I had them update it for all servers with the "Not Contains" with a very unique value of "$$$$$" -> which resolved the issue.