Failure to clear alarms with the sqlserver probe

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Article ID: 221000

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Updated On:

Products

DX Infrastructure Management CA Unified Infrastructure Management for z Systems CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

We are verifying that the alarms referring to "Cannot connect to database instance localhost:" opened by the sqlserver probe are not being cleared automatically. Even with the database connection test performed through the probe, they occur successfully, as evidenced in attachment. Please provide steps to resolve this

 

Cause

- Unknown

Environment

Release : 20.3

Component : UIM - SQLSERVER

Resolution

- Upgraded sqlserver probe to latest version 5.45 resolved the issue.