Failure to clear alarms with the sqlserver probe

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are verifying that the alarms referring to "Cannot connect to database instance localhost:" opened by the sqlserver probe are not being cleared automatically. Even with the database connection test performed through the probe, they occur successfully, as evidenced in attachment. Please provide steps to resolve this.

Environment

Release : 20.3

Component : UIM - SQLSERVER

Cause

- Unknown

Resolution

- Upgraded sqlserver probe to latest version 5.45 resolved the issue.