After an installation or upgrade on ITMS, “Manage -> Computer” view has changed from default to Organizational view

Products

• Server Management Suite

Issue/Introduction

After an installation or upgrade on ITMS, “Manage -> Computer” takes us to Organizational view instead of default view.

When we click on Manage>Computer, it takes us directly to Organizational view page instead of Manage--> Computer page.

Environment

ITMS 7.6, 8.0, 8.1, 8.5, 8.6

Cause

In this particular instance, it looks like the DB upgrade/restore failed to generate some items necessary for ECV.

Resolution

Try the following:

1. Try deleting browser cache and verify if the view is loading successfully.
2. Try a different browser and verify if the view is loading successfully.
   
   

If the options above didn't resolve the issue, do the following:

1. Run a re-configure against the Activity Center:
   1. Open an Administrator Command Prompt and navigate to the installation drive, which by default is <install drive>:\Program Files\Altiris\Notification Server\Bin.
   2. Then run the following command, adjusting the path to the config file as needed if not in the default location:

AexConfig.exe /configure "C:\Program Files\Altiris\ActivityCenter\Config\ActivityCenter.config"