Cannot configure Log Collector services.

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Article ID: 220978

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Updated On:

Products

Endpoint Detection and Response Endpoint Protection

Issue/Introduction

While configuring Log Collector to connect Symantec Endpoint Protection Database get failed.

Cause

Log collector logs shows the below error with related to port binding issue  with 8081 

2021-08-02 15:08:42,566 INFO main (JettyServer.java:applyConfiguration:163) Got sessionTimeoutSecond = 120 from jettyserver.properties file
2021-08-02 15:08:42,940 INFO main (JettyServer.java:start:254) Starting web server at port: 8081...
2021-08-02 15:08:43,021 ERROR main (JettyServer.java:start:264) Got Exception while starting jetty server. Address already in use: bind

Network connection shows 8081 occupied by "McAfee Agent Common Services"

TCP 1704 macmnsvc Listen 0.0.0.0 8081 0.0.0.0 0

McAfee Agent Common Services macmnsvc  Automatic Running 0 Service   SERVICE_LAUNCH_PROTECTED_UNKNOWN McAfee LLC. McAfee Agent 5.7.0.194 5.7.0.194 McAfee Agent Common Services C:\Program Files\McAfee\Agent macmnsvc.exe

Environment

SEPM: 14.3 MP1

EDR: 4.5

Resolution

Stopping the "McAfee Agent Common Services" resolved the issue.