EEM authentication error in stdlog when logged in xFlow/Service Point

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Article ID: 220945

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Issue:
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In 17.3 while switching from Xflow to Service point app or vice versa below errors are seen in logs:
08/03 10:40:39.08 hostname bopauth_nxd             8608 ERROR        eiamAuth.c             839 Error in authenticating with credentials for user: cnt:xxxxF4578F21BD46AB4F689E081540C8' - EE_BADOBJECT Bad Object success
08/03 10:40:39.08 hostname bopauth_nxd             8608 ERROR        auththread.c          1135 get_artifact:EEM session creation failed.
08/03 10:40:39.08 hostname bopauth_nxd             8608 ERROR        eiamAuth.c             618 Error exporting artifact from session: EE_BADOBJECT Bad Object success
08/03 10:40:39.08 hostname boplgin                      6968 ERROR        bplaccess.c           3852 AHD04023:Security error: get_bopsid/get_artifact (cnt:xxxxF4578F21BD46AB4F689E081540C8) nil

Steps:
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1. Enable EEM authentication in SDM and check "Allow External authentication":

 

2. Enable NTLM for XFLOW login. (https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/enable-ssl-authentication-for-ca-service-management-solution/authenticate-the-users-of-xflow-interface.html)

3. Login to Xflow -> Switch to Service point and vice versa.

4. In the stdlog below errors are logged, though authentication is successful:

08/03 10:40:39.08 hostname bopauth_nxd             8608 ERROR        eiamAuth.c             839 Error in authenticating with credentials for user: cnt:xxxxF4578F21BD46AB4F689E081540C8' - EE_BADOBJECT Bad Object success
08/03 10:40:39.08 hostname bopauth_nxd             8608 ERROR        auththread.c          1135 get_artifact:EEM session creation failed.
08/03 10:40:39.08 hostname bopauth_nxd             8608 ERROR        eiamAuth.c             618 Error exporting artifact from session: EE_BADOBJECT Bad Object success
08/03 10:40:39.08 hostname boplgin                      6968 ERROR        bplaccess.c           3852 AHD04023:Security error: get_bopsid/get_artifact (cnt:xxxxF4578F21BD46AB4F689E081540C8) nil

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

This is a known defect and is currently under investigation by Engineering team with defect id - DE62104
Kindly raise a case with support to know the status of Defect.