We're trying to change the name of "problems" to something else, for example, "Testing" since a specific team will be working on those, and we don't want the tickets to hold a negative connotation. We've managed to alter some details using WSP, but we wondered how to change the problem object in the Go Button details. Unfortunately, this seems to pull based on roles and doesn't actually list "Problems" in the HTMPL pages.
CA Service Desk Manager 17.1 and higher.
Steps to update the Go button list box:
Now we should have a new name like "Testing" in the go button list box.