probe sending multiple alerts for same issue

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I have a probe (cisco_ucs, netapp_ontap, sap_basis, possibly others) which is sending multiple alerts, one with the robot as the source and another with the device name as the source.

 

Is there a way to configure it so that only one alert is sent when a device is unreachable? 

Environment

Release : 20.3

 

Resolution

Currently it is not possible to change this; it is a side-effect of the probe framework which is used and cannot be avoided.

Additional Information

You could use a NAS pre-processor to exclude the alarms which have the robot name, and that way you would only get the alarms for the device name.  See the NAS Auto-Operator documentation for more details.