CDM is generating Alarms on Missing disk even though setting is disabled in Default Disk(s) (Enhanced) profile

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Article ID: 220879

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

We deployed CDM Default Disk(s) (Enhanced) 6.60 profiles with 'Alarm on Missing Disk' disabled but some robots are still generating missing disk alarms.

Why are some robots generating CDM missing alarms?

 

Cause

This issue is seen when the CDM - MC probe version is not at version 6.60+

Environment

Release : 20.3

Component : UIM OPERATOR CONSOLE - MCS UI

Resolution

1. Deploy CDM 6.60- MC over existing version on suspect robot(s)

2. Execute the mon_config_service -> pluin_metric_correction probe commandset (callback) against suspect robot(s)

Additional Information

See link below for plugin_metric_correction callback

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/configuring-and-viewing-monitoring-data/monitoring-configuration-service.html#concept.dita_10630d744ca4d75e306382b48342852905c0968c_CorrectingthepluginmetriccfgFilel