Administrator tab is not visible for admin user and OneClick is blank

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Article ID: 220865

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Updated On:

Products

CA Spectrum

Issue/Introduction

Due to linux operating sysystem OS patching our Spectrum primary SSs were rebooted and also two oneclicks were rebooted out of 4.

Now we have an issue with our Oneclick --Administrator tab is not showing 

But on other oneclick URL , all tabs are visible for the same user.

We have restarted the tomcat and webtomcat but no luck.

Cause

Rogue tomcat process was running.

Environment

Release : 20.2

Component : Spectrum OneClick

Resolution

The OneClick tomcat log file was showing a CORBA bind address in use:

ug 02, 2021 10:31:05.056 - VBrokerCORBAClientHelper: unable to resolve RootPOA: org.omg.CORBA.ORBPackage.InvalidName: org.omg.CORBA.COMM_FAILURE: java.net.BindException: Address already in use (Bind failed)  vmcid: 0x0  minor code: 0  completed: No
Aug 02, 2021 10:31:05.357 - SPC-OCA-10379: An unexpected exception occurred registering watch for user model caadmin on Model Domain plisasspcsrv002: exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException

When running a process listing and grep for tomcat there were multiple OneClick java processes running.  There should only be one java process for the OneClick tomcat.

To resolve this:

1.  Stop webtomcat, tomcat, and processd:

$SPECROOT/webtomcat/bin:  ./stopWebTomcat.sh
$SPECROOT/tomcat/bin:  ./stopTomcat.sh
$SPECROOT/lib/SDPM:  ./processd --stop

2.  Run a process listing and see if any java processes are running:

ps -ef | grep -i java

3.  Kill the rogue java process:
./kill -9 <pid>

4. Restart processd which will automatically start Tomcat and WebTomcat:

$SPECROOT/lib/SDPM:  ./processd --start