Service Point is not updating service offerings from Catalog

book

Article ID: 220855

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

We have noticed that service offering name changes or new service offerings are not showing up in Service Point.

Environment

Release : 17.3

Component :

Resolution

Follow these steps

--run the rebuild index command for elastic search server and restart elastic search server. 

Command is "pdm_es_rebuild_index.bat" and located by default in the C:\Program Files\CA\SC\CASearchServer\search\bin directory for the server where Elastic Search is installed.

--shutdown xFlow, remove CasmPlayAPI folder in xFlow-install\\APPS\temp and playpaixxxxx files/folders in C:\Windows\temp and start xFlow

--delete catch for browser

--login xFlow/Service Point and check