So as to be able to have some information to use for research of the "screen freeze" situation that users may encounter from the entering (by copy/paste) of invalid values, it is asked that clients (before a user is deleted) do the following:
. Have a dump done of the user's TSO region.
. Have the user do a screen save (like [Alt] [PrtScr]), to show what screen they are on, and as to what Mode they are using.
. Let us know what field on the screen is being entered in, and as to what was entered.
. Let us know what the user sees on the QWS screen, insofar as either "x SYS" or "x Prot".
. Run a SARDBASE IDXOUT against the database in question.