Upgrading CA SDM Jasper " Unsupported java version :java not found"

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Article ID: 220803

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Products

CA Service Management - Service Desk Manager

Issue/Introduction

 

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

#Installer failed to recognize the Java version. 
#Configured java_home, jre_home. 
# Java folder was incomplete as it had a branching inside. Java\jre\ < actual files> 
# Copied bin & lib folder directly under JAVA. 
# We were able to bring back the older version Jasper 6.3.0 
#Client will take a snapshot of existing jasper and will proceed with the upgrade. 

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