Release : 17.1
Component : SERVICE DESK MANAGER
#Installer failed to recognize the Java version.
#Configured java_home, jre_home.
# Java folder was incomplete as it had a branching inside. Java\jre\ < actual files>
# Copied bin & lib folder directly under JAVA.
# We were able to bring back the older version Jasper 6.3.0
#Client will take a snapshot of existing jasper and will proceed with the upgrade.