Error message in maileater_nxd.log:
2021-07-29 12:53:17:192 ERROR [ForkJoinPool-1-worker-3] c.c.S.m.c.JavaMailIMAPClient - Failed to connect to the Store. javax.mail.MessagingException: Remote host closed connection during handshake Caused by: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake Caused by: java.io.EOFException: SSL peer shut down incorrectly
CA Service Desk Manager 17.1 and higher.
Misconfiguration in the mail server side regarding SSL authentication.
Consider engaging the Exchange/Mail Server team to review the configuration on the mail server side.
This issue occurs when the SSL authentication method is misconfigured.