Datacom Server EOJ hangs after S13E DSV00144I DSV00036I TIMEOUT

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Article ID: 220685

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Updated On:

Products

CA Datacom/Server

Issue/Introduction

SVCOMPR is run with an EOJ command to shutdown the Datacom Server region but it hangs and never shuts down.

It seems to occur after the following error is encountered during the day:  

DSV00144I-failed to call CopyTCPResponse Plan: $MBH09243300000020 line 4847
DSV00144I-handle = 20, type= 4001, length=305, ccode = 0

Then the connection later gets timed out:
DSV00036I-Workstation connection was terminated.  TIMEOUT

A S13E abend is also seen at EOJ time:

 BPXP018I THREAD 1931C0000000000D, IN PROCESS 50791036, ENDED  670
   670             WITHOUT BEING UNDUBBED WITH COMPLETION CODE 0013E000
   670             , AND REASON CODE 00000000.

Environment

Release : 15.0

Component : CA DATACOM SERVER

Resolution

The specific PTF that fixed this could not be identified but the problem does not occur after applying the latest mainframe and client PTFs:

Mainframe PTF LU00977 and prerequisites

Client solutions:

For Windows - LU00326

For Linux - LU00327

Additional Information

Also see article 69492 - CA Datacom Server hangs after EOJ to shutdown the region