Alarms shows no columns and selecting to turn columns on does not open the columns popup

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Article ID: 220669

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Within the Operator Console alarms are listed with no actual column data. Clicking on the three dot and selecting Edit Columns will produce nothing.

Cause

Something caused the entry of '{}' to be placed in the 'columns' field of the UMPALARMVIEWERINFO table.

Environment

UIM 20.3.3

Resolution

Run the following to see if the cause is present:

select * from UMPALARMVIEWERINFO;

If present, than update the table with the following:

update UMPALARMVIEWERINFO set columns = 'Alarm Message,Duration,Alarm ID,Count,Creation time & date,Acknowledged By,Arrival Date,Hub,Robot,Probe,Origin,Source' where ownername ='administrator';

Note: Adjust the username as needed based on the output from the initial query.

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