Himanshu reached out earlier. He was having a problem with executing the upgrade on the second cluster node. He was accessing the http://loadbalanced_url:port/itpam and going through Configuration -> Installation palette -> "Install Cluster Node For Domain Orchestrator". This downloads a jnlp file that he was launching. He would go through the prompts but eventually get to the last screen of the Third Party Installer process where it says:
"Prerequisites installation has been completed successfully.
Insert CA Process Automation installer DVD, or browse to the location with the contents of CA Process Automation installer. Click Finish to launch CA Process Automation installation."
Then there is a checkbox for "Use Domain" which is checked and a read only input field for "Directory" that had the value: C:\Users\caitpam\AppData\Local\Temp\2\
At this point, he clicks the Finish button. But, instead of it launching the next installer (like it says in the documentation/instructions), it doesn't do anything.
Looking at the directory (C:\Users\caitpam\AppData\Local\Temp\2\) showed a file named: Third_Party_Installer_<servername>_error.log
In this file we found various errors indicating that it was having problems writing to the file system, such as:
log4j:ERROR setFile(null, true) call failed.
java.io.FileNotFoundException: C:\Program Files\CA\PAM\server\c2o\installation.log (Access is denied)
java.io.FileNotFoundException: C:\Program Files\CA\PAM\config_backup_07_29_2021_1515\OasisConfig.properties (The system cannot find the path specified)
Release : 4.3
To solve the issue we: