Messagegtw probe will not start

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The messagegtw probe is deployed to the primary hub and fails to start. 

[main, messagegtw] stderr: (80) Session error, Unable to open a client session for :48000: Connection refused (Connection refused)

[main, messagegtw] Probe.startMessagegtw:218: Exception during probe operation: Received status (15) on response (for sendRcv) for cmd = 'queue_list'

[main, messagegtw] (15) illegal SID, Received status (15) on response (for sendRcv) for cmd = 'queue_list'

Environment

Release : DX UIM 20.4

Component : UIM - MESSAGEGTW

Cause

NIMV_CONTIP is missing from controller > configure > Status > Robot Environment. 

Resolution

In IM console right click on messagegtw and select Edit. In the Arguments section remove the first section -DNIMV_CONTIP=$NIMV_CONTIP. 

Additional Information

The default complete Arguments string is:

-DNIMV_CONTIP=$NIMV_CONTIP -DNIMCPRID=$NIMCPRID -DNIM_PROBE_KEY=$NIM_PROBE_KEY -DNIMPROBEPORT=$NIMPROBEPORT -Djava.library.path=./lib -cp "lib/*" com.ca.uim.probes.gateway.messagegtw.Probe

Making this change sends a callback to controller to update controller.cfg with the new arguments value:

arguments = -DNIMCPRID=$NIMCPRID -DNIM_PROBE_KEY=$NIM_PROBE_KEY -DNIMPROBEPORT=$NIMPROBEPORT -Djava.library.path=./lib -cp "lib/*" com.ca.uim.probes.gateway.messagegtw.Probe

Note: directly editing controller.cfg is not supported.